We want you to have a reasonable window to make sure an item is right for your home.
30-day returns
You may request a return within 30 days of the day you receive the order.
Damaged or defective items
If an item arrives damaged, is missing parts, or does not match the listing in a material way, email us at wbpzgwz7@mail.grokbot.com with your order number and photos. We will replace the item or refund you, including the original shipping (if any). You should not have to pay return shipping for a damaged or defective product.
Change of mind
If you simply change your mind, or the item is not the size or style you hoped for, you may still return it within 30 days, provided it is unused, in its original condition, and in the original packaging. In that case, you pay the return shipping. We do not charge a restocking fee.
How to start a return
Email wbpzgwz7@mail.grokbot.com with:
- Your order number
- The item and reason for the return
- Photos, if the item is damaged or defective
We will reply with the return address and next steps. Refunds are issued to the original payment method after we receive and inspect the return. Please allow a few business days for the refund to appear once it is processed.
What we cannot accept
We cannot accept returns of items that are used, dirty, or missing pieces, except when the problem is a defect or shipping damage we asked you to photograph. Custom or final-sale items, if we ever offer them, will be marked clearly on the product page.