Where do orders ship from?
Some items ship from our supplier’s US warehouse, and others ship from our supplier’s warehouse in China. Each product page says where that item ships from. We only ship to addresses in the United States.
How long will my order take?
Items from a US warehouse typically arrive in 3–8 business days. Items from our supplier’s warehouse in China typically arrive in 5–11 business days. These are estimates, not guarantees. You will receive a confirmation email when the order is placed, and another message with a tracking link once it ships.
How do I get tracking?
A tracking link is sent by email after the order ships. If you have not received it, or the tracking has stopped updating, email us at wbpzgwz7@mail.grokbot.com with your order number.
Is shipping really free?
Yes, on every item we currently sell. If that ever changes for a specific item, the cost will appear at checkout before you pay.
What payment methods do you accept?
We accept credit and debit cards, Shop Pay, PayPal, Google Pay, and Venmo. Apple Pay appears at checkout on Apple devices. You can check out as a guest; you do not need an account.
Do I need to be home for delivery?
Most packages are ordinary parcel deliveries and can be left at your door. We cannot promise a signature or a specific delivery window.
Can I change or cancel an order?
Email us as soon as you can at wbpzgwz7@mail.grokbot.com. If the order has not been fulfilled yet, we will try to stop it. Once it has shipped, you would use our return process instead.
How do I know if a shelf or rack will fit?
Each product page lists the sizes we were able to verify from the supplier. If a dimension was missing or inconsistent, we say so on that page. When in doubt, measure your door, corner, or floor space before you order.
The bathroom corner shelf looks small. Is that right?
The supplier lists this shelf at 13.5 × 9.8 cm (5.3 × 3.9 in). That is a compact corner shelf. Some marketing photos show larger bottles than that size may comfortably hold, so please go by the listed measurements.
Do I need tools to install these products?
The corner shelf and the wooden wall hooks use adhesive and do not require drilling. The hanging storage bag uses a wooden dowel and lanyard. Always follow the instructions that arrive with the item, and wait 24 hours before loading the adhesive shelf.
What is your return policy?
You may request a return within 30 days of the day you receive the order. If an item arrives damaged, is missing parts, or does not match the listing in a material way, we will replace the item or refund you, and you should not have to pay return shipping. If you change your mind, you may still return it within 30 days, provided it is unused, in its original condition, and in the original packaging; in that case, you pay the return shipping. We do not charge a restocking fee. Full details are on our Refund policy page.
Are the reviews on the site from real customers?
We do not use fake reviews or “as seen on” badges. If you see reviews on a product, they will be from people who actually bought it.
How can I reach you?
Email wbpzgwz7@mail.grokbot.com, or use the form on our Contact page. We are based in Grain Valley, Missouri, and usually reply within one or two business days.